Help Center

Frequently Asked Questions(FAQs)

Shipping & Delivery

Where is my order?

To check the status of your order, visit the ‘Orders’ page of your Lillove
account. Tap the order you'd like to track. Tap ‘Track’ for the product to know
its whereabouts. Once your order is shipped, you will receive an SMS with
tracking details. You can also track the package on our courier partner’s
website by using the link mentioned in the SMS.

What is Pre-order?

Pre-order indicates that certain products can be booked ahead of being
shipped by the vendor: this is the case with several of our international and
domestic brands. With this nifty feature, we manage to offer you a wider array
of products at prices that are far more competitive. The delivery time for
pre-order can be found on the product page and may be anywhere from 4 to 5
weeks depending upon vendor location.

What are the shipping charges?

You can check your shipping fee in the Order Summary section of the Cart
page. You will also be notified, on the Cart page of the minimum order value
above which you can ​get free shipping.

Returns & Replacements

Lillove 7 Days Easy Return Guarantee

Can be easily returned when customer is not pleased with products, its
quality or size full refund if the problem is not solved within one week of
time. Must notify us within one day after getting product in card
payments may take longer than usual depending on Banks.

Here, with every purchase you make, we like to make sure of
its convenience and provide you with a hassle free service. We like to provide
products of the best possible quality. However, in the case that the product
you have received is distressed, defective, or does not match with the
description, you can ask for a return within one week of time. We will handle
your issue within five to ten days of receiving your request based on your location.
You can request for either a refund or a replacement.

You can return a product in two ways:

  1. During the time of delivery
  2. Once delivery has been done, in which case you have to let us know in 24

Products can be returned under the following conditions:

The product you have received has defects. The product you have received is
damaged physically. The product has not satisfied the customer’s choice. The
product is different from that in the website’s description Issues relating to
sizes or fittings of the product.

Items which can be sold again on website are accepted for return, aside from
the following below:

Products that have been washed or worn Products in sets cannot be returned
separately or in single pieces Products that have not been used Products which
are not in their original state Products must still have their tags and be
unaltered Products must be in their initial packaging and condition

The customer needs to make sure that the product is packed and delivered
safely. Lillove will not be responsible if product gets distressed or
damaged on its way back.

To make an easy return, follow these simple steps:

Email us with your order ID details and the cause of return in 24 hours.
Once we confirm your request for return, we will let you know about the
process. Do make sure to check that the product’s condition, tags, labels,
packaging and lastly the invoice is all intact.

Kindly note that the customer needs to contact baby shoppers exactly within
one day of receiving a faulty product, via e-mail or contact information. Also,
the customer needs to send us back the faulty product within one week where we
will see to the delivery charges.


How do I cancel my order?

To cancel your order, visit the ‘Orders’ page of your lillove account. View the ‘Order Details’ of the order you want to cancel and tap ‘Cancel’.

Can I modify the shipping address of my order after it’s been placed?

Yes, we can modify the shipping address only if your order hasn’t left our fulfilment centre. Please email your order number and new shipping address to '''' with the subject line “Update shipping address for my order”.

Payments & Refunds

When can I expect the refund for the order I cancelled?

In case of refund to your Credit/Debit/Netbanking account, we take 5-7 days from the time you cancel your order.
If you’ve placed your order using Cash on Delivery, there will be no refund because the order hasn’t been paid for.

Why was my Credit/Debit/Netbanking account debited twice?

There might have been an issue with the payment gateway. We’ll refund the additional amount you were charged within 24 hours. The refund will reflect in your account in 5-7 business days.

Issue not resolved?

Feel free to contact us

Contact us