About Us

We are an online one-stop shop for baby and children's clothing. Our first concern is to keep your little sunshine comfortable while also being contemporary and fashionable. For your little munchkin, we provide an exclusive and hand-picked collection of elite, comfortable, and attractive clothes. Explore Right Now!

E-Seven Ma Xiaoting

Help Center

Shipping & Delivery

Where is my order?

To check the status of your order, visit the ‘Orders’ page of your "brand" account. Tap the order you'd like to track. Tap ‘Track’ for the product to know its whereabouts. Once your order is shipped, you will receive an SMS with tracking details. You can also track the package on our courier partner’s website by using the link mentioned in the SMS.

What is Pre-order?

Pre-order indicates that certain products can be booked ahead of being shipped by the vendor: this is the case with several of our international and domestic brands. With this nifty feature, we manage to offer you a wider array of products at prices that are far more competitive. The delivery time for pre-order can be found on the product page and may be anywhere from 4 to 5 weeks depending upon vendor location.

What are the shipping charges?

You can check your shipping fee in the Order Summary section of the Cart page. You will also be notified, on the Cart page, ​of the minimum order value above which you​ can​ get free shipping.

Returns & Replacements

How do I place a return request?

You can return products purchased from us within 15 days of receiving the product, except for our non-returnable items such as swimwear, innerwear and jewellery, as well as food items can’t be returned. Items on ‘final sale’ are also not eligible for returns. To return a product, please visit your orders page

How do I get a replacement for an item I ordered?

For replacement of an delivered item, you are requested to place an new order. Simulatniously please place a return request for the original product/s and take refund back to your bank account. Post pick up completed refund will be provided within 5-7 working days.


How do I cancel my order?

To cancel your order, visit the ‘Orders’ page of your Hopscotch account. View the ‘Order Details’ of the order you want to cancel and tap ‘Cancel’.

Can I modify the shipping address of my order after it’s been placed?

Yes, we can modify the shipping address only if your order hasn’t left our fulfilment centre. Please email your order number and new shipping address to susmita00255@gmail.com with the subject line “Update shipping address for my order”.

Payments & Refunds

When can I expect the refund for the order I cancelled?

In case of refund to your Credit/Debit/Netbanking account, we take 5-7 days from the time you cancel your order.
If you’ve placed your order using Cash on Delivery, there will be no refund because the order hasn’t been paid for.

Why was my Credit/Debit/Netbanking account debited twice?

There might have been an issue with the payment gateway. We’ll refund the additional amount you were charged within 24 hours. The refund will reflect in your account in 5-7 business days.

Issue not resolved?

Feel free to contact us

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